Customer Service Training Tips

Archive for the ‘Training Videos’ Category

A call to Australian phone provider Telstra. The customer uses Australian expressions and the Indian worker gets confused. Hilarious!

live.pirillo.com – Speaking with a human in customer service can be a godsend, especially after spending hours in ‘automated phone menu’ hell.

Here’s a trailer for a short film starring John’s wife Daisy. If you look carefully, you might actually see John in it, too.

Here we have the Sony Playstation 3 60GB model, a $600 investment, dead after 13 months. After spending over an hour on the phone with Sony’s tech support, I was told that there is nothing they can do, even though my warranty expired just one month ago. My only option is to pay $150 for a refurbished model, which will only be covered for 90 days. I then talked to a manager, and asked him about Sony’s warranty being extended to February 29th, 2008. He said this is true, although it only covers the 20GB and 60GB models purchased in November and December of 2006. My 60 GB Playstation 3 was purchased on January 3 2007, 3 days after December. Sony will not replace my Playstation 3, despite the problem being completely random and due to hardware defects. Thanks Sony *** Sony has extended the warranties on the 20GB and 60GB models purchased in November and December of 2006. This leads me to believe that this particular batch is known to be defective. From online research, the yellow light problem seems to have been reported with the 20 GB and 60 GB models only, both of which were discontinued. My 60GB model was purchased on Jan. 3rd, 2007, although it was manufactured in December of 2006. I believe this system was manufactured in the defective batch that is supposed to receive the extended warranty, although my system does not qualify because it sat on the store self until January 3rd.

Have you ever received really bad customer service?

A clip from Blue Collar Comedy: The Next Generation

www.vendorclientvideo.com Produced by Scofield Editorial, Inc. Casting Agency Artistic Enterprises Casting Director: Michelle Moore Video Store Customer: David Meek Video Store Clerk: Nick Krcek Restaurant Customer (Male): Andy Guerdan Restaurant Customer (Female): Andrea Gregory Server: Landon Mitchell Chef: Ron Pinkney Hair Stylist: Chris Cones Salon Patron: Anna Martinez Additional Crew: Lighting Director: Luke Amos Camera Assist/Best Boy/Boom Op: Benjamin Dewhurst Location Audio/Mix: Ben Ericsen Special Thanks to: Earshot Audio Post Mass Ave Video Marco’s Restaurant & Lounge Secrets Nail & Hair Salon

OFFICIAL MR BEAN. Mr Bean tries to get service in a china shop but the shop assistant is on the phone to her friend. He explodes a paper bag to get her attention.

funny shop bitches make fun of their customers

Customer Service, this is Kelly…