Customer Service Training Tips

Archive for the ‘Training Videos’ Category

I have worked in customer service for 5 + years now & as much as I really do enjoy it, sometimes it can suck! Just being honest! So here is a video I’ve been wanting to make for a long time! Dedicated to all my fellow hard working customer service peeps! Thanks for watching! & if you do or have worked a customer service job, please feel free to leave a comment talking about any crazy experiences you’ve had! I’d love to hear them…or read them I should say. Thanks!

Get an overview of customer service training with expert training tips in this free online customer service training video clip. Expert: Pamela Unruh Bio: Pamela Unruh has been working in the customer service industry for nearly twenty years. She has a great amount of experience on the subject, and has been a corporate trainer in the field. Filmmaker: Reel Media LLC

Modern Toss Pilot

Business leader and #1 bestselling author Scott McKain speaks to a national sales audience of a top retailer and shares insights gleaned from an experience with a one-of-a-kind cab driver, “Taxi Terry.”

Visit www.UnitedBreaksGuitars.com for case studies and highlights from Dave’s speaking tour. There is now a video response www.youtube.com Full Story: www.davecarrollmusic.com – In the spring of 2008, Sons of Maxwell were traveling to Nebraska for a one-week tour and my Taylor guitar was witnessed being thrown by United Airlines baggage handlers in Chicago. I discovered later that the $3500 guitar was severely damaged. They didnt deny the experience occurred but for nine months the various people I communicated with put the responsibility for dealing with the damage on everyone other than themselves and finally said they would do nothing to compensate me for my loss. So I promised the last person to finally say no to compensation (Ms. Irlweg) that I would write and produce three songs about my experience with United Airlines and make videos for each to be viewed online by anyone in the world. United: Song 1 is the first of those songs. United: Song 2 has been written and video production is underway. United: Song 3 is coming. I promise. Follow me at twitter.com . Video Produced by Curve Productions of Halifax, www.curveproductionsinc.com.

A foreign man named Peggy answers the phone as customer service. But does not help more than giving his name. And answering in a less than assuring “yes?”

At some point in our lives, we all have to deal with an angry customer. Whether it’s in the drive thru, classroom or corporate meeting, you need to be prepared to survive their tantrum. Use these tips to control yourself and the situation.

A call to Australian phone provider Telstra. The customer uses Australian expressions and the Indian worker gets confused. Hilarious!

live.pirillo.com – Speaking with a human in customer service can be a godsend, especially after spending hours in ‘automated phone menu’ hell.

Here’s a trailer for a short film starring John’s wife Daisy. If you look carefully, you might actually see John in it, too.